The Commerce Commission has handed One NZ a fine for almost $3.7 million for misleading consumers in the marketing of its FibreX broadband service. Commission chair John Small said the penalty was the highest ever handed down by a court under the Fair Trading Act.
The fine was for the company’s conduct between 2016 and 2018 when it mislead consumers into believing its FibreX service was fibre-to-the-home broadband. It was also found guilty of falsely suggesting that FibreX was the only available broadband service at their addresses.
“The Fair Trading Act requires claims to be truthful and accurate in order to give you the information you need to make an informed purchasing decision".